I got the task to show the "new outbound mail" dialog in Genesys IWS upon an external event from a webservice. I put my IWS extension in place and it loads and can provide a webservice interface.
My main problem now is that I don't understand how I can open the interactions window from my code. I tried to get an instance of it by using:
IInteractionsWindow interactionsView = Container.Resolve<IInteractionsWindow>();
interactionsView.Create();
interactionsView.ShowView();
This actually works only halfway, as I get a new window, but it's completely empty. Do I need to load every single region on its own? Is there a simpler way to achieve my goals in a fully integrated way?
UPDATE: I have now tried to achieve things using the Platform SDK although I have no idea if this really helps me in showing the "new mail" window to the agent. I tried with the following code:
interactionServerProtocol = new InteractionServerProtocol(new Endpoint(new Uri("tcp://ixnServer:7319")));
interactionServerProtocol.ClientName = "CRMIntegrationModule";
interactionServerProtocol.ClientType = InteractionClient.AgentApplication;
contactServerProtocol = new UniversalContactServerProtocol(new Endpoint(new Uri("tcp://ucsServer:5130")));
contactServerProtocol.ClientName = "CRMIntegrationModule";
interactionServerProtocol.Open();
contactServerProtocol.Open();
RequestSubmit request = RequestSubmit.Create();
request.InteractionType = "Outbound";
request.InteractionSubtype = "OutboundNew";
request.MediaType = "email";
request.Queue = "default";
EventAck response = interactionServerProtocol.Request(request) as EventAck;
if (response != null)
{
string id = Convert.ToString(response.Extension["InteractionId"]);
RequestInsertInteraction insertRequest = RequestInsertInteraction.Create();
insertRequest.InteractionAttributes = new InteractionAttributes
{
Id = id,
MediaTypeId = "email",
TypeId = "Outbound",
SubtypeId = "OutboundNew",
TenantId = 101,
Status = new NullableStatuses(Statuses.Pending),
Subject = "Testmail",
EntityTypeId = new NullableEntityTypes(EntityTypes.EmailOut)
};
insertRequest.EntityAttributes = new EmailOutEntityAttributes()
{
FromAddress = "dummy#gmx.net",
ToAddresses = "dummy#gmx.net",
};
insertRequest.InteractionContent = new InteractionContent()
{
Text = "This is the e-mail body."
};
contactServerProtocol.Send(insertRequest);
RequestPlaceInQueue queueRequest = RequestPlaceInQueue.Create();
queueRequest.InteractionId = id;
queueRequest.Queue = "default";
interactionServerProtocol.Send(queueRequest);
}
interactionServerProtocol.Close();
contactServerProtocol.Close();
The bad thing is the response from the interaction server which is:
attr_ref_id [int] = 2
attr_error_code [int] = 34
attr_error_desc [str] = "Client is not logged in"
I think this could be related to not being logged in correctly somehow but I have not a single clue how to achieve this. Any help?
UPDATE 2 I could send an e-mail using the Platform SDK, but this is not what I really want. The initial question is still valid, as I just want to invoke the interactions window and that's it. The other stuff is up to the user. Is it possible?
You need to use PlatformSDK. add Genesyslab.platform.webmedia.protocols.dll
After that you can use *webmedia.tserver.request, under that tab there is requestWeb or sth.
channelService.RegisterEvents(tServerChannel, new Action<Genesyslab.Enterprise.Model.Channel.IClientChannel>
In your main module(have Initialize method), need to registerevent like that. You can put a button or sth, then you can trigger event or you can use commandchain after logon, is up to you.
Good luck.
I made use of the given command chains:
public IObjectContainer Container { get; set; }
public void NewItem(string contactId, string emailAddress)
{
IAgent agent = Container.Resolve<IAgent>();
IRoutingBasedManager routingManager = Container.Resolve<IRoutingBasedManager>();
IDictionary<string, object> parameters = new Dictionary<string, object>();
parameters.Add("CommandParameter", agent.FirstMediaEmail);
parameters.Add("TargetId", contactId);
parameters.Add("OwnerId", agent.ConfPerson.EmailAddress);
parameters.Add("Destination", emailAddress);
parameters.Add("RecentIndex", contactId);
bool todo = routingManager.RequestToDo("CreateNewOutboundEmail", RoutingBasedTarget.Contact, parameters);
if (todo && parameters.ContainsKey("RoutingBaseCommand"))
{
IChainOfCommand chainOfCommand = parameters["RoutingBaseCommand"] as IChainOfCommand;
if (chainOfCommand != null)
{
chainOfCommand.Execute(parameters["RoutingBaseCommandParameters"]);
}
}
}
Related
I want to change the "Playing a game" to "Listening music" or some other stuff, I tried to google it but didnt got any results
so if yall could help it would be great thank you
client = new DiscordRpcClient("961726309740970065");
client.Logger = new ConsoleLogger() { Level = LogLevel.Warning };
client.Initialize();
client.SetPresence(new RichPresence()
{
Details = "Using the greatest exploit available in the whole galaxy",
Timestamps = Timestamps.Now,
State = "Slobby ",
Assets = new Assets()
{
LargeImageText = "Download the god of exploits(Slobby Xploits)",
LargeImageKey = "slxp"
},
Buttons = new DiscordRPC.Button[]
{
new DiscordRPC.Button() { Label = "Download Slobby Xploits", Url = "https://direct-link.net/414115/gateway-to-heaven" },
new DiscordRPC.Button() { Label = "Join our Discord", Url = "https://discord.gg/WaTuKge4kC" }
}
});
I don't know if you've already fixed that, but it's actually very easy to do:
Type = ActivityType.Playing // Changes the activity to 'Listening to music'
The enum contains all activity types for the discord rich presence.
Hope it helps :)
Hi I have created a task using the QMS API and have had success populating all general, reload, and reduce tabs but I am now having trouble when working with the distribute category. I'm trying to "Distribute to QlikView Server " and add a view users to distribute to. Except whenever I include distribute in the DocumentTaskScope (DocumentTaskScope.Distribute), the task seems to lose reference to the SourceDocument and the reduce category gets wiped, along with options from general and reload being lost. This is indicated by this dialog appearing when I click manage users when on the distribute tab.
Also here is what my distribute panel actually looks like, as you can see it is missing the "Distribute to QlikView Server" area that should normally be there:
Here is my code for the distribute section, I am writing this program in c# and the program builds and executes with no errors, it just doesn't produce the intended result.
I was thinking if it had something to do with the server name syntax or if the ID member. The documentation indicated that this is meant to be the "The ID of the QlikView Server. ", so I used the id of the qlikview service but I am not certain this is what it is looking for.
//Distribute static ("Manually" in QV Management Console)
DocumentTask.TaskDistribute.TaskDistributeStatic tds = new DocumentTask.TaskDistribute.TaskDistributeStatic();
TaskDistributionDestination.TaskDistributionDestinationQlikViewServer tddqvs = new TaskDistributionDestination.TaskDistributionDestinationQlikViewServer();
tddqvs.Name = "QVS#qlikviewdev";
tddqvs.Mount = "Root Folder";
tddqvs.ID = qvsGuid;
TaskDistributionEntry newEntry = new TaskDistributionEntry();
newEntry.Destination = new TaskDistributionDestination();
TaskDistributionDestination tdd = new TaskDistributionDestination();
TaskDistributionDestinationType tddt = new TaskDistributionDestinationType();
tddt = TaskDistributionDestinationType.QlikViewServer;
newEntry.Destination.Type = tddt;
newEntry.Destination.QlikViewServer = tddqvs;
TaskDistributionDestination.TaskDistributionDestinationFolder tddf = new TaskDistributionDestination.TaskDistributionDestinationFolder();
tddf.Name = "N/A";
newEntry.Destination.Folder = tddf;
DirectoryServiceObject[] serviceObject = new DirectoryServiceObject[2];
DirectoryServiceObject dso1 = new DirectoryServiceObject();
DirectoryServiceObject dso2 = new DirectoryServiceObject();
dso1.Name = "QlikView_Admin";
dso1.Type = DirectoryServiceObjectType.Named;
dso1.OtherProperty = "N/A";
dso2.Name = "Qlikview_PowerUser";
dso2.Type = DirectoryServiceObjectType.Named;
dso2.OtherProperty = "N/A";
serviceObject[0] = dso1;
serviceObject[1] = dso2;
newEntry.Recipients = serviceObject;
TaskDistributionEntry[] tdeArray = new TaskDistributionEntry[1];
tdeArray[0] = newEntry;
tds.DistributionEntries = tdeArray;
docTask.Distribute = new DocumentTask.TaskDistribute();
docTask.Distribute.Static = tds;
DocumentTask.TaskDistribute.TaskDistributeDynamic taskDistributeDynamic = new DocumentTask.TaskDistribute.TaskDistributeDynamic();
taskDistributeDynamic.Destinations = new List<TaskDistributionDestination>().ToArray();
taskDistributeDynamic.FieldName = string.Empty;
taskDistributeDynamic.IdentityType = UserIdentityValueType.DisplayName;
docTask.Distribute.Dynamic = taskDistributeDynamic;
DocumentTask.TaskDistribute.TaskDistributeNotification tdn = new DocumentTask.TaskDistribute.TaskDistributeNotification();
tdn.SendNotificationEmail = false;
docTask.Distribute.Notification = tdn;
DocumentTask.TaskDistribute.TaskDistributeOutput tdo = new DocumentTask.TaskDistribute.TaskDistributeOutput();
tdo.Type = TaskDistributionOutputType.QlikViewDocument;
docTask.Distribute.Output = tdo;
Turns out I was using the wrong GUID for the TaskDistributionDestinationQlikViewServer Objects' ID field. Once I set it to be the ID of the QVS#(servername) service, it worked.
I'm trying to get user interaction with a background app through Cortana working for my app.
Whenever I do RequestDisambiguationAsync(response) Cortana just says that it ran into an error. However, it isn't breaking anywhere in Visual Studio.
Any ideas on what may be causing it? Below is the code that I am using:
var userPrompt = new VoiceCommandUserMessage();
string home1 = data.Structures[0].Name;
string home2 = data.Structures[1].Name;
userPrompt.DisplayMessage = "Which one did you want to set to home?";
userPrompt.SpokenMessage = String.Format("Which one did you want to set to home? {0} or {1}?", home1, home2);
var userReprompt = new VoiceCommandUserMessage();
userReprompt.DisplayMessage = "Which one did you want to set to home?";
userReprompt.SpokenMessage = "Which one did you want to set to home?";
var structuresContentTiles = new List<VoiceCommandContentTile>();
var structureTile = new VoiceCommandContentTile();
structureTile.ContentTileType = VoiceCommandContentTileType.TitleWith68x68IconAndText;
structureTile.Title = home1;
structureTile.AppContext = data.Structures[0].Structure_id;
structuresContentTiles.Add(structureTile);
var structureTile2 = new VoiceCommandContentTile();
structureTile2.ContentTileType = VoiceCommandContentTileType.TitleWith68x68IconAndText;
structureTile2.Title = home2;
structureTile.AppContext = data.Structures[1].Structure_id;
structuresContentTiles.Add(structureTile2);
var response = VoiceCommandResponse.CreateResponseForPrompt(userPrompt, userReprompt, structuresContentTiles);
var voiceCommandDisambiguationResult = await voiceServiceConnection.RequestDisambiguationAsync(response);
This behavior can occur in some cases when you use
structureTile.ContentTileType = VoiceCommandContentTileType.TitleWith68x68IconAndText;
but do not supply an image. Change it to VoiceCommandContentTileType.TitleOnly, or if you're supplying a Line1, use VoiceCommandContentTileType.TitleWithText, or provide an Image, and that should stop the failure from occurring.
I'm trying to trigger an automation on ExactTarget using SOAP in .net in C#
so far i have found the examples page help.exacttarget.com/en-GB/technical_library/web_service_guide/technical_articles/interacting_with_automation_studio_via_the_web_service_soap_api/
which says var performResponse = soapClient.Perform(performRequest);
however soapClient.Perform dose not take a singe agument.
what i have so far is this
Automation automation = new Automation();
PerformOptions options = new PerformOptions();
automation.CustomerKey = "53ba121d-2934-90d6-d86d-e0662c656165";
automation.ScheduledTime = DateTime.Now;
automation.ScheduledTimeSpecified = true;
automation.IsActive = true;
automation.AutomationSource = new AutomationSource()
{
AutomationSourceID = Guid.NewGuid().ToString(),
AutomationSourceType = "RestAPI"
};
automation.Notifications = new AutomationNotification[0];
// automation.ObjectID = "7d88eb5b-80ea-43bb-97b2-4067aaa19c35";
automation.PartnerProperties = new APIProperty[0] { };
// automation.PartnerKey = "53ba121d-2934-90d6-d86d-e0662c656165";
string sA;
string sB;
string sC;
PerformResult[] steve = soapClient.Perform(new PerformOptions(),
"start", new APIObject[] { automation }, out sA, out sB, out sC);
can anyone give me a hand or show me a simple example
thanks.
I'm using mainly Java to interact with ET but I can provide you some hints:
try to create automation first
if automation already exists try to find it/retrieve it
you can pass this retrieved object to Perform method
I think that if object already exists then CustomerKey should be sufficient for your needs, you don't need to specify nothing more.
I am in the process of integrating with the FedEx international Ship Service. But I am really stuck on one part. I am trying to create a certificate of origin using their test environment. I have followed the xml schema and have come up with the code below
private static void SetCustomInvoice(ProcessShipmentRequest request)
{
request.RequestedShipment.ShippingDocumentSpecification = new ShippingDocumentSpecification();
request.RequestedShipment.ShippingDocumentSpecification.ShippingDocumentTypes = new RequestedShippingDocumentType[1] { new RequestedShippingDocumentType() };
request.RequestedShipment.ShippingDocumentSpecification.ShippingDocumentTypes[0] = RequestedShippingDocumentType.CERTIFICATE_OF_ORIGIN;
request.RequestedShipment.ShippingDocumentSpecification.CertificateOfOrigin = new CertificateOfOriginDetail();
request.RequestedShipment.ShippingDocumentSpecification.CertificateOfOrigin.DocumentFormat = new ShippingDocumentFormat { StockType = ShippingDocumentStockType.STOCK_4X6, ImageType = ShippingDocumentImageType.PDF, ImageTypeSpecified = true, StockTypeSpecified = true };
request.RequestedShipment.SpecialServicesRequested = new ShipmentSpecialServicesRequested();
request.RequestedShipment.SpecialServicesRequested.SpecialServiceTypes = new ShipmentSpecialServiceType[1] { new ShipmentSpecialServiceType() };
request.RequestedShipment.SpecialServicesRequested.SpecialServiceTypes[0] = ShipmentSpecialServiceType.ELECTRONIC_TRADE_DOCUMENTS;
request.RequestedShipment.SpecialServicesRequested.EtdDetail = new EtdDetail();
request.RequestedShipment.SpecialServicesRequested.EtdDetail.RequestedDocumentCopies = new RequestedShippingDocumentType[1] { RequestedShippingDocumentType.CERTIFICATE_OF_ORIGIN };
request.RequestedShipment.SpecialServicesRequested.EtdDetail.DocumentReferences = new UploadDocumentReferenceDetail[1] { new UploadDocumentReferenceDetail() };
request.RequestedShipment.SpecialServicesRequested.EtdDetail.RequestedDocumentCopies[0] = RequestedShippingDocumentType.CERTIFICATE_OF_ORIGIN;
}
But I keep getting an error message back from the web service stating “Invalid Stock Type”. Even though the shipmentDocumentStockType is an enum and I am using one of the values from it. I am still getting this error. Any ideas where I might be going wrong?
Any information will be a great help. I have tried getting in touch with FedEx technical support and they were not really a great help.
This might be a little late for you but just wanted to provide an answer in case someone else might be looking for it.
I was having a similar problem but instead of the Certificate of Origin it was with the Commercial Invoice. Turns out these forms need to be printed on a full 8.5 x 11 page in PDF format, so changing the StockType from STOCK_4x6 to PAPER_LETTER fixed it for me:
From:
request.RequestedShipment.ShippingDocumentSpecification.CertificateOfOrigin.DocumentFormat = new ShippingDocumentFormat { StockType = ShippingDocumentStockType.STOCK_4X6, ImageType = ShippingDocumentImageType.PDF, ImageTypeSpecified = true, StockTypeSpecified = true };
To:
request.RequestedShipment.ShippingDocumentSpecification.CertificateOfOrigin.DocumentFormat = new ShippingDocumentFormat { StockType = ShippingDocumentStockType.PAPER_LETTER, ImageType = ShippingDocumentImageType.PDF, ImageTypeSpecified = true, StockTypeSpecified = true };
Hope this helps