How to create an otrs ticket using a soap request .Net - c#

I have created a solution.
Added the WSDL file.
This keeps on popping following error "Length Required".
I tried with the above code in the post (, but seems that is not working.
Where do we specify the Operation name here?
-- Anand

Before getting it to work in java c# .net etc you need to get the SOAP xml correct.
The operation name is added as a tag in the soap body element.
Say for example your operation name is createMyOTRSTicket as specified in OTRS UI Web Service.
The SOAP request sent should look something like this like this:
<?xml version="1.0" encoding="UTF-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<createMyOTRSTicket xmlns="WS">
<UserLogin>MyUserName</UserLogin>
<Password>MyPassword</Password>
<Queue>'some queue name'</Queue>
<State>'some state name'</State>
<Priority>1</Priority>
<!-- ...etc.. -->
<Article>
<Subject>some subject</Subject>
<Body>some body</Body>
<ContentType>text/plain; charset=utf8</ContentType>
</Article>
</createMyOTRSTicket >
</soap:Body>
</soap:Envelope>
See the API for what elements are require and which are optional for TicketCreate here
The Soap Message should be sent to /nph-genericinterface.pl/Webservice/CreateTicketWS where CreateTicketWS is the name of the Web Service.
Also note that the attribute xmlns="WS" refers to the Namespace you specify in "Network Transport" config also locatred in the GenericInterface Web Service Management.
I hope this helps you. Sorry it might be a bit confusing for someone new to SOAP and OTRS.

Related

How to create a method in a ASMX Web Service with nested values

I am creating a web service to receive data from another source which will have the following format when the request is made.
The SOAP request for the call has been provided (see below) so I need to accept the data in this format. It is also going into an existing set of web services which can not be updated at this time. They are written in C# using the older style WSDL Web Service.
<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Body>
<GetDepartmentData xmlns="webservice.localhost/">
<ID>123</ID>
<Name>John Smith</Name>
<Departments>
<DepartmentID>1</DepartmentID>
<DepartmentID>2</DepartmentID>
<DepartmentID>4</DepartmentID>
</Departments>
<Phone>0123456789</Phone>
</GetDepartmentData>
</soap:Body>
</soap:Envelope>
I need to take this request then extract all the data and send into a SQL stored procedure for processing.
Everything is pretty straight forward apart from the 'Departments' section as I am unsure of the correct data type to use and how best to handle this as all the other web service just have single non-complex data types.
The code for the method is as follows:
[WebMethod]
public string GetDepartmentData(int ID, string Name, ???? Departments, string Phone)
{
// Do something with the input here
}
My plan is to convert the Departments into either a XML data type which I can send into SQL and then split into a table or create a delimited string from the DepartmentID values and then split that in SQL. Not sure yet but that will be the easier part.
The problem I am having is I am unsure of the best way to create the method to handle the SOAP request I am being sent.
Thanks.

Service Response to WCF Includes Duplicate Namespace and Tag Prefix

Question:
Why would I receive a SOAP response fragment that contains a duplicate tag prefix namespace?
Why would I receive a different response fragment in SoapUI versus a WCF client using the exact same SOAP request?
Context:
I am calling a third-party, Java based web service with a WCF client. The SOAP fragment response sent from the third party WS contains a duplicate namespace and tag prefix for the soap envelope on the Fault tag line when calling with an incorrect value that results in a fault response. This causes the WCF to throw a CommunicationException with an innerException of XmlException which cites the following as the error:
Start element 'faultcode' from namespace '' expected. Found element 'SOAP-ENV:faultcode'
from namespace 'http://schemas.xmlsoap.org/soap/envelope/'.
This error message leads me to believe the duplicated namespace in the SOAP fragment is the culprit. The weird thing is, using the exact SOAP request sent from the WCF client to the web service in SoapUI does not result in this namespace being duplicated in the SOAP response fragment.
The WCF client is using a basicHttpBinding.
Please see below for SOAP fragments of the request, response through WCF, and response through SoapUI.
Request sent by both WCF and SoapUI:
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
<s:Body xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<Search xmlns="urn:ent.soap.testservice.com/objs">
<Request objType="Report">
<RequestorId>ABCD</RequestorId>
<TargetId></TargetId>
</Request>
</Search>
</s:Body>
</s:Envelope>
Response received by WCF client:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:faultcode>SOAP-ENV:Server</SOAP-ENV:faultcode>
<SOAP-ENV:faultstring>Invalid action parameters</SOAP-ENV:faultstring>
<SOAP-ENV:detail>
<fns:fault xmlns:fns="urn:fault.soap.testservice.com" xmlns:java="java" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="fns:ApiFault">
<fns:exceptionCode>INTERNAL_ERROR</fns:exceptionCode>
<fns:exceptionMessage>Invalid action parameters</fns:exceptionMessage>
<fns:logDataExchangeId>1234567890</fns:logDataExchangeId>
</fns:fault>
</SOAP-ENV:detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Response received by SoapUI:
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Header/>
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<SOAP-ENV:faultcode>SOAP-ENV:Server</SOAP-ENV:faultcode>
<SOAP-ENV:faultstring>Invalid action parameters</SOAP-ENV:faultstring>
<SOAP-ENV:detail>
<fns:fault xsi:type="fns:ApiFault" xmlns:fns="urn:fault.soap.testservice.com" xmlns:java="java" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<fns:exceptionCode>INTERNAL_ERROR</fns:exceptionCode>
<fns:exceptionMessage>Invalid action parameters</fns:exceptionMessage>
<fns:logDataExchangeId>1234567890</fns:logDataExchangeId>
</fns:fault>
</SOAP-ENV:detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
The problem is not the duplicated namespace declaration. The problem is in this bit:
<SOAP-ENV:faultcode>SOAP-ENV:Server</SOAP-ENV:faultcode>
<SOAP-ENV:faultstring>Invalid action parameters</SOAP-ENV:faultstring>
On the SOAP Specification, the faultcode and faultstring elements are in the empty, default namespace, not in the "http://schemas.xmlsoap.org/soap/envelope/" namespace. So it really should've looked something like this:
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:MustUnderstand</faultcode>
<faultstring>SOAP Must Understand Error</faultstring>
</SOAP-ENV:Fault>
So looks like this service in particular is not being compliant with the SOAP 1.1 (or 1.2 for that matter) specification.

Error in Amadeus Service: A header representing a Message Addressing Property is not valid and the message cannot be processed

While trying to invoking my Amadeus Fare_masterpricetravelboard Service using SoapUI like mozila poster, Google restclient app, or my .net code, it returns the following error message:
A header representing a Message Addressing Property is not valid and the message cannot be processed
The same webservice is working fine in SOAP UI Tool.
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:sec="http://xml.amadeus.com/2010/06/Security_v1" xmlns:typ="http://xml.amadeus.com/2010/06/Types_v1" xmlns:iat="http://www.iata.org/IATA/2007/00/IATA2010.1" xmlns:app="http://xml.amadeus.com/2010/06/AppMdw_CommonTypes_v3" xmlns:link="http://wsdl.amadeus.com/2010/06/ws/Link_v1" xmlns:ses="http://xml.amadeus.com/2010/06/Session_v3" xmlns:fmp="http://xml.amadeus.com/FMPTBQ_10_3_1A">
<soapenv:Header xmlns:wsa="http://www.w3.org/2005/08/addressing">
<add:MessageID xmlns:add="http://www.w3.org/2005/08/addressing">65449120-2aa0-46b0-9dcc-c40c6439836c</add:MessageID>
<wsa:Action>http://webservices.amadeus.com/FMPTBQ_10_3_1A</wsa:Action>
<add:To xmlns:add="http://www.w3.org/2005/08/addressing">https://nodeD1.test.webservices.amadeus.com/1ASIWIBEWWZ</add:To>
<link:TransactionFlowLink xmlns:link="http://wsdl.amadeus.com/2010/06/ws/Link_v1" />
<oas:Security xmlns:oas="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd">
<oas:UsernameToken oas1:Id="UsernameToken-1" xmlns:oas1="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-utility-1.0.xsd">
<oas:Username>WSWWZIBE</oas:Username>
<oas:Nonce EncodingType="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-soap-message-security-1.0#Base64Binary">EoCeDbDbThB=</oas:Nonce>
<oas:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordDigest">Hr2HRG8j0dTH19kh52wQ5aqMxhU=</oas:Password>
<oas1:Created>2014-07-19T12:33:47:530Z</oas1:Created>
</oas:UsernameToken>
</oas:Security>
<AMA_SecurityHostedUser xmlns="http://xml.amadeus.com/2010/06/Security_v1">
<UserID POS_Type="1" PseudoCityCode="THRI4213V" RequestorType="U" />
</AMA_SecurityHostedUser>
</soapenv:Header>
<soapenv:Body>
<Fare_MasterPricerTravelBoardSearch>
<numberOfUnit>
<unitNumberDetail>
<numberOfUnits>1</numberOfUnits>
<typeOfUnit>PX</typeOfUnit>
</unitNumberDetail>
<unitNumberDetail>
<numberOfUnits>250</numberOfUnits>
<typeOfUnit>RC</typeOfUnit>
</unitNumberDetail>
</numberOfUnit>
<paxReference>
<ptc>ADT</ptc>
<traveller>
<ref>1</ref>
</traveller>
</paxReference>
<fareOptions>
<pricingTickInfo>
<pricingTicketing>
<priceType>RP</priceType>
<priceType>RU</priceType>
<priceType>TAC</priceType>
</pricingTicketing>
</pricingTickInfo>
</fareOptions>
<itinerary>
<requestedSegmentRef>
<segRef>1</segRef>
</requestedSegmentRef>
<departureLocalization>
<departurePoint>
<locationId>CDG</locationId>
</departurePoint>
</departureLocalization>
<arrivalLocalization>
<arrivalPointDetails>
<locationId>LHR</locationId>
</arrivalPointDetails>
</arrivalLocalization>
<timeDetails>
<firstDateTimeDetail>
<timeQualifier>TA</timeQualifier>
<date>041114</date>
<time>2200</time>
<timeWindow>4</timeWindow>
</firstDateTimeDetail>
<rangeOfDate>
<rangeQualifier>C</rangeQualifier>
<dayInterval>1</dayInterval>
</rangeOfDate>
</timeDetails>
</itinerary>
</Fare_MasterPricerTravelBoardSearch>
</soapenv:Body>
</soapenv:Envelope>
Response:
<soap:Envelope>
<soap:Header>
<wsa:Action>http://www.w3.org/2005/08/addressing/fault</wsa:Action>
<wsa:MessageID>urn:uuid:0ce4ebc0-7753-6394-4945-c7e8f81c2c49</wsa:MessageID>
<wsa:RelatesTo RelationshipType="http://www.w3.org/2005/08/addressing/reply">65449120-2aa0-46b0-9dcc-c40c6439836c</wsa:RelatesTo>
<wsa:FaultDetail>
<wsa:ProblemHeaderQName>wsa:To</wsa:ProblemHeaderQName>
<wsa:ProblemIRI>https://nodeD1.test.webservices.amadeus.com/1ASIWIBEWWZ</wsa:ProblemIRI>
</wsa:FaultDetail>
</soap:Header>
<soap:Body>
<soap:Fault>
<faultcode>wsa:InvalidAddressingHeader</faultcode>
<faultstring>A header representing a Message Addressing Property is not valid and the message cannot be processed</faultstring>
<faultactor>SI:muxDZ1</faultactor>
</soap:Fault>
</soap:Body>
</soap:Envelope>
Be sure that the url of the web request matches the value of the tag "add:To", including letter case.
Probably you are developing in .net and, even if you set the url in the same letter case, the request will be sent to the address in lowercase. So nodeD1 become noded1 in http layer but remains nodeD1 in soap envelope. Be careful to use lowercase or uppercase in both fields
This could be because of SOAPAction as well.
In my case ,
Soap UI internally uses : http://webservices.amadeus.com/{{orgCode}}/FMPTBQ_21_4_1A
when generating stub, orgCode is missed it came as http://webservices.amadeus.com/FMPTBQ_21_4_1A
After changing SoapAction explicitly in the code, started working.

C# Parsing Response of a Java Web Service

I am calling a Java WebLogic web service from my .Net application. I have added a service reference to the jws service.
The service can be called fine and I can see the response in Fiddler, however the problem is that the propery listOfHolds is coming as null although I can see a list of holds in the XML of the response.
Here is the code for calling
holdsList result = proxy.viewHoldsList(request.AccountNo);
int noOfHolds = result.NumberOfHolds; // This value is read fine
object[] holds = result.listOfHolds; // This is coming as Null despite the values in the response
Here is the response XML as captured by Fiddler
<?xml version='1.0' encoding='UTF-8'?>
<S:Envelope xmlns:S="http://schemas.xmlsoap.org/soap/envelope/">
<S:Header>
<work:WorkContext xmlns:work="http://oracle.com/weblogic/soap/workarea/">rO0...AAA</work:WorkContext>
</S:Header>
<S:Body>
<ns0:viewHoldsListResponse xmlns:ns0="http://www.openuri.org/">
<ns0:viewHoldsListResult>
<ns0:TotalAmount>130.0</ns0:TotalAmount>
<ns0:NumberOfHolds>4</ns0:NumberOfHolds>
<ns0:listOfHolds>
<ns0:item xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns0:holdDetails">
<ns0:xsiType>HoldDetails</ns0:xsiType>
<ns0:Amount>100.0</ns0:Amount>
<ns0:StartDate>2014-02-15T00:00:00.0</ns0:StartDate>
<ns0:ExpiryDate>2014-02-20T00:00:00.0</ns0:ExpiryDate>
<ns0:Description>For testing</ns0:Description>
<ns0:Instruction/>
<ns0:Tracer>00000810000287294002</ns0:Tracer>
<ns0:HoldId>3591376655</ns0:HoldId>
<ns0:EmployeeId>0</ns0:EmployeeId>
</ns0:item>
<ns0:item xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="ns0:holdDetails">
<ns0:xsiType>HoldDetails</ns0:xsiType>
<ns0:Amount>10.0</ns0:Amount>
<ns0:StartDate>2014-02-15T00:00:00.0</ns0:StartDate>
<ns0:ExpiryDate>2014-02-17T00:00:00.0</ns0:ExpiryDate>
<ns0:Description>DESC</ns0:Description>
<ns0:Instruction/>
<ns0:Tracer>00000810000287294004</ns0:Tracer>
<ns0:HoldId>3591376656</ns0:HoldId>
<ns0:EmployeeId>0</ns0:EmployeeId>
</ns0:item>
</ns0:listOfHolds>
</ns0:viewHoldsListResult>
</ns0:viewHoldsListResponse>
</S:Body>
</S:Envelope>
I have faced a similar problem before and the problem was a missing xmlns attribute on one of the tags. In this case I am suspecting the extra <ns0:xsiType>HoldDetails</ns0:xsiType> tag that is coming under the <ns0:item> tag.
Update Even after the web service provider removed the extra <xsiType> tag, I am unable to read the listOfHolds.
My questions are:
Can I do anything in my .Net code so that I get the intended value for listOfHolds?
Can I suggest any change to the owner of the Java web service?
[Optional] Why NumberOfHolds is being successfully read from the response but not listOfHolds?
The vendor of the web service has made a change. They changed xsi:type="ns0:holdDetails" to xsi:type="ns0:HoldDetails" (H instead of h).
The point is in Java, and unlike .Net as far as I can tell, they have a control over the generated XML from the web service.

Adding a custom SOAP header using c#/ASP.NET

I am trying to use a traffic web service. An example of the SOAP request is given below.
I have created a proxy class in c# using Wsdl.exe from the WSDL structure.
What I think I need to do now in somehow insert the 'authenticate' SOAP header into the SOAP structure for
the method call. I'm unsure how to add the header to the service method call?
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:ns1="http://www.inteleacst.com.au/wsdl"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<SOAP-ENV:Header>
<ns1:authenticate>
<SOAP-ENC:Struct>
<username>username</username>
<password>password</password>
</SOAP-ENC:Struct>
</ns1:authenticate>
</SOAP-ENV:Header>
<SOAP-ENV:Body>
<ns1:getAllTraffic>
<States SOAP-ENC:arrayType="xsd:string[3]" xsi:type="ns1:State_Arr">
<item xsi:type="xsd:string">VIC</item>
<item xsi:type="xsd:string">NSW</item>
<item xsi:type="xsd:string">NT</item>
</States>
<EventCodes SOAP-ENC:arrayType="xsd:int[1]" xsi:type="ns1:EventCode_arr">
<item xsi:type="xsd:int">802</item>
</EventCodes>
</ns1:getAllTraffic>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Here is the code in the proxy class for calling the web service method.
[System.Web.Services.Protocols.SoapRpcMethodAttribute("http://webservice.intelecast.com.au/traffic/PublicSoap/server.php#getAllTraffic", RequestNamespace="http://webservice.intelecast.com.au/traffic/PublicSoap/server.php", ResponseNamespace="http://webservice.intelecast.com.au/traffic/PublicSoap/server.php")]
[return: System.Xml.Serialization.SoapElementAttribute("return")]
public TrafficInfo[] getAllTraffic(string[] States, int[] EventCodes) {
object[] results = this.Invoke("getAllTraffic", new object[] {
States,
EventCodes});
return ((TrafficInfo[])(results[0]));
}
Searching the web I found a forum post about a very similar problem and a good solution.
Available here - forums.asp.net/t/1137408.aspx
Adding SOAP headers is one of those things that got more convoluted with WCF compared to the previous "Add Web Service Reference" in Visual Studio .Net 2003/2005 and creating a SOAP extension.
To do it in WCF you need to add an EndPointBehavior. There are quite a few examples around, google on IEndpointBehavior and IClientMessageInspector. This article provides a nice succinct example but you may need to expand it.

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